How To Do Tech Support
The current state of tech support.
The mouth-breather who refuses to believe that you've already power cycled the modem and that you are fully aware that a computer needs to be plugged in for it to properly function . . .A level two tech support assistant, which is kind of like winning the lottery since there's actually a chance that he knows how to fix your computer, though he won't do much besides talk to you like you have mittens pinned to your jacket and need the tines on your fork filed down so you don't stab yourself when you eat.
Heh. I did tech support once upon a time.
The unplugged computer was a more common cause of problems than you'd ever suspect. After insulting dozens with the obvious question, I finally hit on the right strategy. I would ask the customer to unplug his computer and "firmly" plug it back in. This not only gave the operation an air of authority but, quietly absolved the customer of stupidity.
I was good. Shame it didn't pay better.
posted by Craig @ 7:56 PM
0 comments |
0 Comments:
Post a Comment
+ Bookmark the BUFFALOg
< BUFFALOg - Back to Main Page